Refund policy
Return and Refund Policy
Returns We have a 30-day return policy — you have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition as received: unused, with original tags and packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at support@harivarsha.com. Approved returns must be sent to: Matrix Technology Systems, LLC 2244 Oak Grove Rd. #3007, c/o Hari Varsha brand Walnut Creek, CA 94598, US
Items sent back without prior authorization will not be accepted.
Cancellations Orders may be cancelled before they are fulfilled. Once an order has been processed or shipped, our standard return policy applies.
Restocking Fee A 5% restocking fee applies to returned items. This fee will be deducted from your refund upon return approval.
Damages and Issues Inspect your order upon receipt and contact us immediately at support@harivarsha.com if an item is defective, damaged, or incorrect.
Non-Returnable Items The following cannot be returned:
- Perishable goods (incense, Hawan Samagri, Holi color powder, or similar consumables once opened)
- Custom or personalized orders
- Personal care goods
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Exchanges To exchange an item, return the original and place a new order once the return is accepted.
European Union — 14-Day Cooling Off Period If your order ships into the EU, you have the right to cancel or return within 14 days for any reason. Items must be unused, with tags and original packaging, along with proof of purchase.
Refunds Once your return is received and inspected, we'll notify you of approval. If approved, a refund will be issued to your original payment method within 10 business days. Bank processing may add additional time. If 15+ business days have passed since approval, contact us at support@harivarsha.com.